Terms & Conditions

01Who we are and accepting these terms

This website and the Partylicious brand are owned and operated by Partylicious (M) Sdn Bhd, company registration number 202401055225 (1601069-U), of E-0-7, Kuchai Business Park 2, Jalan 1/127, Off Jalan Kuchai Lama, 58200 Kuala Lumpur.

By using this website or placing an order with us, you agree to these terms. Our Privacy Policy and our Delivery information form part of them.

We may update these terms from time to time. The version that applies to your order is the one published on this page at the moment you place it. The date at the top of this page shows when it last changed.

These terms are written in English. A Chinese version is provided for convenience only; if the two versions differ, the English version applies.

02Placing an order

An order you place is a request to buy. It becomes a contract only when we accept it. We may decline any order at our absolute discretion and without giving a reason. If we decline an order you have already paid for, we refund the full amount to your original payment method.

Please check your order confirmation email as soon as it arrives. If anything on it is wrong — the date, the address, the recipient, the item — tell us within 24 hours so we can fix it before we prepare your order.

We may hold, pause or cancel any order we reasonably suspect involves fraud or abuse, until we have finished looking into it.

03Prices and payment

All prices are in Malaysian Ringgit and exclude delivery and travelling charges, which are added at checkout.

We accept Visa and Mastercard credit cards, debit cards and FPX. Our payment gateway partner is registered with Bank Negara Malaysia and is PCI DSS compliant. We do not store, and cannot see, your card details.

Full payment is required before we prepare or deliver an order, unless we have agreed different payment terms with you in writing.

Quotations

A quotation we give you is valid for 14 days from the date we send it. After that we may need to re-quote, because material and helium prices move. A date is only held once we receive your deposit.

Deposits and balance

Where we have agreed a deposit arrangement — usually for event decoration and corporate bookings — a 50% deposit confirms your date, and the balance is due 7 days before the setup date. If the balance is not paid by then, we may cancel the booking, and the deposit is not refundable.

Chargebacks

If you raise a chargeback or payment dispute on an order we have already delivered or set up, we may recover that amount from you together with any fee our payment provider charges us, and we may suspend your account until the matter is resolved.

Product photographs are a guide. Colour and size may differ slightly because of lighting, camera angle and your screen. If a specific item or flower variety is unavailable, we will contact you before we substitute anything.

04Delivery fees and zones

We deliver throughout Kuala Lumpur and Selangor. We do not deliver to PO boxes.

Delivery is charged by zone and by what you have ordered — balloons and gifts, a single balloon, or event decoration. The exact fee for your address is shown at checkout, and the full zone table is on our Delivery page.

Door-to-door delivery (+RM15) is an optional add-on you choose at checkout. With it, the driver brings your order all the way to your unit door. Without it, you meet the driver at the main entrance or lobby. It applies to balloon and gift orders; event decoration is always delivered and set up at your venue.

Self-collection from our Kuchai Lama Shop is free on every order.

If your area is not listed in the zone table, we usually still deliver there. The fee is worked out from your postcode at checkout.

05Delivery times and cut-offs

We deliver Monday to Sunday, except on certain public holidays. There are two delivery slots, and each has a cut-off time:

Same-day delivery: place your order before 4:00 PM. Orders placed after 4:00 PM go out the next day.

Orders placed after a slot’s cut-off are not guaranteed to arrive within that slot. They are arranged based on availability and may be moved to the next available slot. For example, an order placed at 1:00 PM that selects the 10:00 AM – 2:00 PM slot cannot be guaranteed for that slot.

Please allow extra time for traffic and weather. See section 15 for what happens when conditions are outside our control.

06Priority Delivery (+RM50)

Priority Delivery is for urgent or last-minute orders, same-day delivery after a cut-off has passed, or a request for a specific delivery time.

It is not a checkout option. Priority Delivery must be confirmed with our customer service on WhatsApp before you check out, and it is strictly subject to availability on the day. Once we confirm we can do it, the RM50 fee is charged separately.

07Delivery conditions

Your address and contact number. You are responsible for giving us a complete and correct address, and a phone number that is reachable on the delivery day. Our driver may need to confirm that someone is there, or call for directions when an address is hard to find.

If a delivery fails because the address or contact details you gave were wrong or incomplete, or because the phone was unreachable, or because nobody was there to receive it, we cannot refund the order, and a re-delivery fee applies.

Changing the address. Update it in the “My Account” section of this website by 10:00 AM one day before your delivery day. We cannot refund deliveries sent to the old address when we were not told in time.

Rescheduling or re-routing. If you or the recipient asks us to move a delivery once it is under way, a re-delivery fee applies, based on the new location.

Our delivery partners. Deliveries are carried out by third-party delivery partners. We may use a different delivery method from the one shown, at our discretion. Once your order has been handed over at the address you gave us, it has been delivered.

If nothing arrives. Contact us on WhatsApp at 010-836 6329 within one day of the scheduled delivery date. After that we are not able to investigate or refund it.

08Self-collection

Self-collection is available Monday to Sunday except public holidays, from 10:00 AM to 6:00 PM, at our Kuchai Lama Shop. The latest collection time is 4:30 PM on the date you chose.

Please bring your order confirmation email — it carries your name, order number and the details we use to confirm who you are. Someone else may collect for you (a relative, a friend, a Grab driver) as long as they can show it.

If you cannot make it, contact us on WhatsApp at 010-836 6329 before 4:30 PM and we will arrange something else. If nobody collects and we have not heard from you by 4:30 PM on your collection date, the order is forfeited and cannot be refunded or re-issued — inflated balloons cannot be held overnight.

09Changes, cancellation and refunds

Changing an order

Message us on WhatsApp at 010-836 6329. Requests made by 10:00 AM one day before your delivery day are accepted subject to availability, and we will do our best with last-minute changes depending on what needs to be changed. Event decoration works differently — see section 10.

Cancelling an order

Orders can be cancelled up to 10:00 AM one day before your delivery day. Event decoration cannot be cancelled — see section 10.

What you get back

We refund to your original payment method only when we have failed to deliver. That means: your order was not delivered at all; it went to the wrong address through our error; or it arrived materially damaged or materially different from what you ordered and we cannot put it right. Approved refunds are processed within 7 working days; how quickly the money appears then depends on your bank or card issuer.

Please read the product description and our Delivery information before you order. Most disputes come from something that was set out before payment.

10Event decoration

Payments and date changes

A change of date must be requested at least seven (7) days before the setup date and is subject to slot availability. Free delivery does not apply to event decoration; a setup and travelling charge applies by zone.

Access and setup

We agree a setup window with you when you book. You or your venue must give our team access at that time, power where the design needs it, and a clear, dry and level area to work in.

If our team is kept waiting because access, power or the area is not ready, a waiting charge may apply — we will tell you the amount before it is charged — and the setup may have to be shortened so that our other bookings that day are not affected. Delays caused by the venue, building management or another vendor are not our responsibility.

Venue permissions and rules

Getting permission from the venue is your responsibility — the building or mall management, the fire safety officer, and anyone whose approval is needed to bring materials in, to use the loading bay, or to fix anything to a wall, ceiling or floor. Please also tell us before the setup date about any rule the venue imposes on us.

If we cannot set up, or have to reduce the setup, because permission was not given or a venue rule prevents it, the booking is treated as fulfilled and is not refundable. Any charge the venue makes — parking, entry, deposits, loading bay, overtime — is payable by you.

Safety at your venue

Once we have completed the setup and handed it over, looking after the decoration and the people around it is your responsibility. Please keep children from climbing on, pulling or hanging off arches, columns, plinths and backdrops, and keep the setup away from open flame, heaters and cooking equipment.

You are responsible for injury, loss or damage caused by you, your guests or anyone else at the venue interfering with the setup after handover, and you will cover us against any claim that arises from it.

Outdoor setups

Balloons are not made for the Malaysian outdoors. Sun, heat, wind and rain shorten their life dramatically and can pop or fade them within hours. If you choose an outdoor setup, you accept that risk — we do not replace, redo or refund outdoor decoration affected by weather or heat. We will always tell you when we think a design needs to be indoors.

Dismantle

Where dismantle is included, the time is agreed when you book. If our team cannot get access at that time, an additional trip is chargeable.

Security deposit

Where a package includes our props — cake stands, plinths and similar — we collect a security deposit. The amount depends on the package, and we tell you what it is after we receive your order confirmation.

Every prop we bring is collected at dismantle, except balloons. The deposit is refunded in full within 24 hours of dismantle, provided every prop comes back undamaged and not excessively soiled.

We reserve the right to deduct from or keep the deposit where props are lost, damaged or soiled. You are responsible for loss of or damage to our props while they are at your venue.

11Balloon care and float times

Balloons must be kept indoors, at room temperature not above 25°C, and out of direct sunlight. Once your order has been received, how the balloons are stored is the recipient’s responsibility and we cannot be responsible for their condition after that point.

These are estimates for typical indoor, air-conditioned conditions. Actual float time varies a lot with humidity, temperature, altitude and atmospheric conditions, and is always shorter outdoors.

• Never leave balloons in a hot car or boot. Latex helium balloons last only 3 – 4 hours in the hot sun or a hot car, because heat speeds up how fast helium escapes.
• Foil balloons are not designed for a hot car or direct sun. Foil has a fixed volume and does not stretch like latex, so heated gas expands and tears the material. Foil floats for about half as long in hot, humid weather.
• Helium-filled foil balloons taken into the cold will temporarily deflate, and re-inflate when they warm up again.
• Tassel garlands, and filling balloons with confetti or feathers, reduce float time.
• Helium balloons are generally not recommended for outdoor use in Malaysian heat.

Safety warnings

• Children under 8 years old can choke on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons away from children, and throw away broken pieces immediately.
• Latex balloons are made from natural rubber latex and can cause a reaction in anyone with a latex allergy. Tell us before you order if this matters — we can use foil balloons instead.
• Never inhale helium. It displaces oxygen and can cause unconsciousness or death.
• Keep all balloons away from open flame, candles, heaters and cooking equipment.
• Ribbons and strings are a strangulation risk. Keep them away from young children, and cut them short when balloons are given to a child.
• Please do not release balloons outdoors. Released balloons come back down as litter and harm wildlife. Our drop and release designs are built to keep every balloon contained.

We cannot be held liable for balloons under-performing where they have not been handled as described above.

12Reporting a problem

If something is wrong, tell us quickly. Balloons and fresh flowers change by the hour, so a late report cannot be checked fairly for either of us.

Report it on WhatsApp at 010-836 6329 or by email to partylicious2u@gmail.com, with your order number. After the window above, the order is treated as accepted.

For event decoration, please raise anything you are unhappy with while our team is still on site — we can usually put it right on the spot.

We look at every complaint on its own facts, and we will put right anything that is genuinely our error.

13Points and rewards

You earn points on eligible purchases and activities. What you can redeem them for, and how many points each reward costs, is set out on our Rewards page.

• Points expire 12 months after you earn them. We email you 30 days before they go.
• 100 points converts to RM2 of discount.
• Free-gift rewards require a cart subtotal of at least RM100, before delivery charges.
• Only one coupon or voucher can be used per order. Rewards cannot be stacked with each other.
• Points earned on an order that is later cancelled or refunded are removed from your account.
• Points have no cash value. They cannot be sold, transferred to another person or exchanged for cash, and they belong to the account that earned them.
• We may change, suspend or end the programme, or change which rewards are available, by publishing the change on this website.
• Accounts that abuse the programme — multiple accounts, fake reviews, fake referrals — may have their points and rewards removed.

14Photography and marketing

We photograph and film our setups and completed work, and we may use those images on our website, social media, portfolio, printed materials and advertising.

We do not publish your name, address or contact details. Where a corporate client’s brand appears in the setup, we may name the client unless you ask us not to.

We keep internal photographs of every job for quality control and as a record if a question is raised later, whether or not we publish them.

15Things outside our control

We are not responsible for delay or failure caused by events outside our reasonable control — including heavy rain, flooding, storms, road closures, accidents, traffic, strikes, power failure, government restrictions, or the failure of a delivery partner.

Adverse weather. During heavy rain and flooding our delivery partners may not be able to deliver on time. This is outside our control, so we are not able to refund or re-deliver affected orders free of charge.

Although our team always tries its best to be punctual, Partylicious cannot be held responsible for a late delivery caused by the unavailability of the delivery service we use, or by anything else outside our control.

16Artwork, logos and our designs

Anything you ask us to print or reproduce must be yours to use. Before we print a logo, photograph, character, artwork or font onto balloons, backdrops or any other item, you confirm that you own the rights to it or have the owner’s permission.

You will cover us against any claim, cost or loss arising from a logo, image, character or artwork that you supplied or asked us to reproduce. We may refuse any request we believe may infringe someone’s rights, including licensed characters and third-party brands.

The designs, sketches, mood boards, layouts and quotations we prepare for you remain our property. They are given to you so you can decide whether to book us; please do not pass them to another supplier to execute.

Printed items are produced exactly as approved. Once you have approved a proof, a reprint needed because of an error in the artwork you supplied is chargeable.

17Third-party services

Some of what we arrange under our One Stop service — emcees, catering, canopies, photography and videography, PA systems, lion dance, venue booking — is provided by independent third-party suppliers.

Where we arrange these, we act as coordinator. The supplier’s own terms apply to their work. We are not responsible for a third party’s own performance, delay or cancellation, and our liability in respect of third-party services is limited to the coordination fee we charged you for them.

We only use suppliers we have worked with and trust, and we will always help you sort out a problem with one of them.

18Our liability

We take our work seriously and we will put right anything that is genuinely our error. This section sets out the limits of what we can be responsible for.

We are not responsible for indirect or consequential loss. That includes, but is not limited to: loss of profit, loss of business, a lost opportunity, the cost of a replacement supplier above what you paid us, venue penalties or fines, claims made against you by anyone else, and disappointment or distress.

We are not responsible for anything caused by information you gave us that was wrong or incomplete, by a venue or its management, by another supplier, by your guests, or by any of the circumstances in section 15.

Nothing in this section limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Malaysian law — including your rights under the Consumer Protection Act 1999.

19Hiring our team

Our setup team is trained in-house. While we are working with you, and for six (6) months afterwards, please do not directly employ or engage any member of our team who worked on your booking without agreeing it with us first.

20Your information and governing law

It is important that the personal information you give us is accurate — see section 7 for what happens when an address or phone number is wrong. We handle your personal data under the Personal Data Protection Act 2010 and our Privacy Policy. We never lease, rent or sell your private information.

These terms and any contract made under them (including any non-contractual obligations arising out of or connected with them) are governed by and construed in accordance with Malaysian law. Both you and we submit to the non-exclusive jurisdiction of the Malaysian courts. All dealings, correspondence and contact between us are conducted in English.

Nothing in these terms limits any right you have under the Consumer Protection Act 1999 that cannot be excluded by agreement.

If any part of these terms turns out to be unenforceable, every other part continues to apply.