Balloon
How long will the helium balloon lasts?

– All of our latex balloons can last at least for 6-8 hours from time of preparation.

– All of our foil balloons can last up to 24 hours, bubble balloons can last up to 8 hours and slowly shrink.

How to make the balloons float longer?

We will apply HI-float treatment for your balloon which can lasted up to triple times. Additional charges applied.

*Note that Hi-float gel is unavailable for foil balloons and bubble balloons.

Payment
What payment methods do you accept?

– We accept all major credit cards (Visa & Mastercard) ,online bank transfer (FPX) AND debit card as payment options during checkout.

Are payments on your site secure?

– We work with Senang Pay to make shopping online safe. Senang Pay holds all credit card information securely as we are registered with Bank Negara Malaysia and are compliant with PCI DSS.No credit card information is held by us or accessible to us.

Delivery
Where do you deliver?

– We provide delivery to Kuala Lumpur & Selangor. Check out our delivery zones for more info.

– Alternatively, you can contact us via email at partylicious2u@gmail.com or message us on Facebook or Instagram.

Do you do provide Same Day Delivery?

– Yes, we do provide Same Day Delivery within our coverage area order placed before 2.00pm.

How to entitled for free delivery?

– For any orders more than RM350 will be entitled free delivery

*Note that event decorations does not entitled for free delivery.

Order
Do you have a cut-off time for taking orders?

– Yes,our cut-off time for same day delivery is 2.00pm. Therefore, if you place order after 3.00pm today, you will only be able to select tomorrow’s date as the earliest delivery date.

Do you accept last minute orders?

– Yes, but it depends on the schedule and order of the day. It is advisable that you may contact us by WhatsApp for the availability to deliver on the same day if you would like to place the order after 2.00pm.

Can I change my order details?

– For any changes on delivery address or wordings, you may WhatsApp us directly. Changes to order details can only be made up until one (1) working day before the delivery date.

Can I cancel my order?

– You may cancel your order by 10.00am one (1) day before your intended delivery date. A processing fee of RM5 or 5% of the amount paid (whichever is higher) will be imposed on your full refund. Please note that it will take up to 7 working days for the refund process to be completed.

How do I Know my order has been placed sucessfully?

– Once your payment has been successfully made, you will receive an order confirmation email from us. Remember to check your Junk/Spam mail box if it is not in your inbox. Our team will contact you within 3 hoursonce order is confirmed.

Event Decoration
Which area do you provide this service?

– We only provide event decoration installation within Kuala Lumpur & Selangor area.

Check out our delivery zones for more info.

– Alternatively, you can contact us via email at partylicious2u@gmail.com or message us on Facebook or Instagram.

Will you collect security deposit?

– Yes, we will collect varies amount of security deposit based on the props used for set up.

Why do you collect security deposit?

-As a safeguard for us and also to ensure our props were handle with care. We would not like to make our customer unhappy and had unpleasant experience with us.

Timelead for Personalized Event Decoration?

– We will need at least 3 days in advance, any urgent enquiries please kindly WhatsApp us.

Props Rental
How to check availability of the props?

– Currently we do not have a system to check the date availability. It is advisable that customer may WhatsApp us before placing order.

How long is the rental period?

– The rental period of all our props are 3 days, the props have to be return 3 days after the collection date. (Eg: Collect on Monday, Return on Thursday)

Will you collect security deposit?

-Yes, we will collect varies amount of security deposit based on the props that was being rent.

How security deposit will be refund?

– Security deposit will be fully refund when we received the rental items in good and clean conditions with all the packaging materials we provided.

– Security deposit will be refund within 1 day.

– The management team reserves the right to deduct or confiscate the security deposit if there are any late returns, losses, damages and/or soiling of the products upon returning.

– Customers will have the full responsibility for any damages or losses of the rental items.

Can I cancel my props rental order?

– Once payment is made, no cancellations and/or refund are allowed. We seek your understanding on this matter as we will reserve the slot for you on the day you made your order which means other customers will have no access to that slot.